Privacy Policy

Update: 17 Sep 2024 

1. Introduction

Welcome to Dr. Zahraa Habib's website. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

  • Personal Information: When you book a consultation, we collect personal information including your name, contact details, and payment information.
  • Appointment Details: We collect information related to your scheduled appointment, including your preferred appointment type (audio/video) and appointment time.
  • Payment Information: We use SSL-verified payment methods to securely process payments for bookings.

3. Use of Information

  • To Provide Services: We use your personal information to schedule and confirm your appointments, communicate with you via WhatsApp, and ensure that your consultation is conducted as requested.
  • Payment Processing: Your payment information is used solely for processing your booking fee and is handled securely.
  • Cancellation Processing: If you need to cancel your appointment, we use your information to process the cancellation and issue refunds where applicable.

4. Refund Policy

  • Cancellations: To cancel a booking, please notify us at least 6 hours before your scheduled appointment time. Cancellations made within this timeframe will be processed manually.
  • Refunds: Refunds for canceled appointments will be processed manually within 7 working days.

5. Data Security

  • SSL Encryption: We use SSL encryption to protect your payment information during transactions.
  • Data Protection: We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure.

6. Third-Party Services

We do not share your personal information with third parties, except as necessary to provide our services (e.g., payment processing) or as required by law.

7. Cookies and Tracking

We may use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of the website.

8. Your Rights

  • Access and Correction: You have the right to access and correct your personal information.
  • Data Deletion: You can request the deletion of your personal data by contacting us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated.